Review Intelligence

Customer Reviews Scraped and Structured

Aggregate reviews, ratings, sentiment, and response data from Google My Business, Trustpilot, Amazon, G2, Capterra, TripAdvisor, Yelp, and 200+ more — collected continuously and delivered as clean, structured data ready for analysis.

200+
Review platforms
1B+
Reviews indexed
Sub-60min
New review capture
50+
Languages supported
◆ Enterprise Ready◆ SOC 2 Aware◆ GDPR Compliant◆ 99.9% Uptime◆ Global Coverage◆ 24/7 Monitoring◆ API-First◆ Managed Service◆ Real-Time Data◆ Custom Schemas◆ Bengaluru HQ◆ Enterprise Ready◆ SOC 2 Aware◆ GDPR Compliant◆ 99.9% Uptime◆ Global Coverage◆ 24/7 Monitoring◆ API-First◆ Managed Service◆ Real-Time Data◆ Custom Schemas◆ Bengaluru HQ
What & Why

What Is Review Data Scraping?

Review scraping is the automated collection of customer-generated content from public review platforms — star ratings, written reviews, reviewer details, helpful vote counts, owner responses, and review metadata like date, verified purchase status, and platform source. Aggregated at scale, this data becomes one of the most honest and actionable signals available to any business.

Reviews tell you things surveys don't — unsolicited, unfiltered customer opinion about specific product features, service moments, and competitive alternatives. DataFlirt collects this signal continuously from every platform where your customers, or your competitors' customers, are talking.

Whether you're monitoring your own brand reputation across dozens of platforms, mining competitor reviews for product intelligence, or building an AI model that understands customer sentiment, structured review data is the raw material. We handle the collection, normalisation, and delivery so your team can focus entirely on the insights.

Why Reviews Are Your Most Honest Data Source
😊
Unfiltered Customer Voice
Reviews are unsolicited opinions — far more honest than NPS surveys or support tickets that bias toward resolved issues.
🔔
Real-Time Reputation Signal
Monitor brand perception as it evolves, catching sentiment shifts before they affect purchase decisions.
🏷️
Product Feature Feedback
Mine recurring themes in review text to identify product strengths, weaknesses, and feature requests at scale.
🆚
Competitive Intelligence
Understand your competitor's weaknesses by reading their negative reviews — and their strengths by reading their best ones.
🤖
AI & NLP Training Data
High-quality, domain-specific review corpora for sentiment classification and product feedback models.
Capabilities

Everything You Need

Comprehensive extraction built for reliability, accuracy, and scale.

Full Review Extraction

Collect review text, star rating, date, reviewer name/handle, verified status, helpful votes, and owner responses.

😊
Sentiment Analysis

Automated sentiment scoring at review level and phrase level — positive, negative, neutral, with confidence scores.

🏷️
Topic & Theme Extraction

NLP pipeline identifies recurring product attributes and service themes across thousands of reviews automatically.

📊
Rating Distributions

Capture full 1–5 star distribution, verified purchase ratio, and review velocity trends over time.

🔔
New Review Alerts

Real-time webhook alerts the moment new reviews are posted for any monitored business or product.

🆚
Competitor Comparison

Pull review profiles for any set of competitors and compare rating trajectories, sentiment, and key themes side-by-side.

Data Fields

What We Extract

Every field you need, structured and ready to use downstream.

Review TextStar RatingDate PostedReviewer NameReviewer ProfilePlatformVerified PurchaseHelpful VotesOwner ResponseResponse DateResponse TimeSentiment ScoreTopics / ThemesLanguageProduct ASIN / SKUBusiness NameLocationReview LengthMedia AttachmentsReview SourceRating DistributionReview VelocityFlagged / RemovedTranslation
Process

From Review Platform to Structured Intelligence

A proven process that turns any source into clean structured data — reliably.

01
Define Entities & Platforms
Specify businesses, products, or ASINs to monitor and which review platforms to collect from.
02
Continuous Review Monitoring
New reviews captured as they're published, typically within 30–60 minutes across major platforms.
03
NLP Enrichment Pipeline
Every review enriched with sentiment score, topic tags, and language detection automatically.
04
Dashboard & API Delivery
Access structured review feeds via REST API, view trends in our dashboard, or receive daily/weekly digest exports.
Sample Output
response.json
{
  "platform": "trustpilot",
  "entity": "Zepto Grocery",
  "scraped_at": "2025-06-10T09:12:00Z",
  "rating": 2,
  "review_text": "Order arrived 45 mins late with missing items. Support was helpful but this keeps happening.",
  "reviewer": "Priya K.",
  "verified": true,
  "date": "2025-06-09",
  "sentiment": "negative",
  "topics": ["delivery_delay", "missing_items", "support"],
  "owner_response": null,
  "language": "en"
}
Technical Stack

Enterprise-Grade Infrastructure

Built on proven open-source tools and cloud infrastructure — no vendor lock-in.

🔄
Multi-Platform Normalisation

Reviews from 200+ platforms normalised into a single consistent schema — no custom parsers per platform required.

🧠
NLP Sentiment Pipeline

Domain-trained sentiment models score each review at the overall and aspect level for granular intelligence.

🔔
Near-Real-Time Collection

Polling intervals as low as 15 minutes for major platforms ensure new reviews are captured before they influence purchase decisions.

🌍
Multilingual Support

Reviews collected in 50+ languages with automated translation and language-aware sentiment scoring.

📊
Rating Trajectory Tracking

Historical rating archives built from day one, enabling trend analysis and algorithm change detection.

🚨
Anomaly Detection

Statistical monitoring flags review velocity spikes and rating manipulation patterns for human review.

Tools & Technologies
PythonScrapyPlaywrightaiohttpBeautifulSoup4spaCyHuggingFace TransformersPostgreSQLRedisAWS LambdaDockerBright Data
Use Cases

Built for Every Team

From solo analysts to enterprise data teams — here's how organizations use this data.

01
Brand Reputation Management
Monitor sentiment and rating trends across all platforms from a single feed and respond to issues faster.
02
Product Feedback Analysis
Mine thousands of reviews for product feature requests, defect patterns, and UX pain points at scale.
03
Competitive Intelligence
Understand competitor weaknesses by systematically analysing their negative reviews at scale.
04
E-Commerce Optimisation
Use review insights to improve listings, reduce return rates, and identify cross-sell opportunities.
05
AI & NLP Model Training
Build domain-specific sentiment classifiers and customer feedback models using high-quality labelled review corpora.
06
Local Business Intelligence
Track review profiles for multi-location businesses or franchise networks across Google and Yelp.

Reviews Are the Signal Your Analytics Stack Is Missing

Structured data tells you what happened. Reviews tell you why. DataFlirt aggregates the authentic customer voice — from Google to G2 to the App Store — into a clean, continuously updated data feed that feeds your analytics, CRM, and AI pipelines. No survey bias. No support ticket filter. Just what customers actually think, at scale.

Pricing

Simple, Scalable Pricing

Start free and scale as your data needs grow.

Starter
$99/mo

For small teams and projects getting started with data.

  • 50,000 records/month
  • 5 data sources
  • Daily refresh
  • JSON & CSV export
  • Email support
Get Started
Enterprise
Custom

For large organizations with custom requirements.

  • Unlimited records
  • Dedicated infrastructure
  • Real-time delivery
  • SLA guarantees
  • Account manager
  • Custom integrations
Contact Sales
FAQ

Common Questions

Everything you need to know before getting started.

Which review platforms do you support?
Google My Business, Trustpilot, Amazon, G2, Capterra, Yelp, TripAdvisor, App Store, Google Play, Glassdoor, Booking.com, Zomato, Swiggy, and 200+ more globally.
How quickly do you capture new reviews?
New reviews from major platforms (Google, Trustpilot, Amazon) are typically captured within 30–60 minutes of posting. Niche platforms are captured on daily or hourly cycles depending on your plan.
Can you detect fake or manipulated reviews?
We flag statistical anomalies in review velocity and rating patterns that may indicate manipulation — sudden spikes, suspiciously clustered 5-star reviews, or unusual reviewer profiles. We don't definitively authenticate individual reviews, but the signals are a strong starting point.
Do you scrape owner responses as well?
Yes. Owner responses are captured alongside the original review, including response date and time — enabling response rate and response time analysis.
Can I get reviews in multiple languages?
Yes. We collect reviews in 50+ languages. Automated translation to English is available as an add-on, along with language-aware sentiment scoring for major European and Asian languages.
How is sentiment scoring done?
We use fine-tuned transformer models trained on domain-specific review data, not generic sentiment APIs. This gives significantly better accuracy for product and service reviews compared to general-purpose tools.
Get Started

Ready to Start Collecting Review Data?

Join data teams worldwide using DataFlirt to power products, research, and operations with reliable, structured web data.

Services

Data Extraction for Every Industry

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